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Systems Thinking in the Services Industry

Part of Masterclass Series (In Partnership with University of San Francisco)

Who Should Attend The Course

Executives, supervisors, managers, senior managers and owners in the F&B industry 

Delivery/Duration


Delivery
Home-Based Learning

Duration
14 Hours

Content


  • System View of Internal Hotel Operations and the Production Process
  • Design Thinking and Post COVID Hotel Product Innovation
  • Design Thinking and Post COVID Restaurant Experience Innovation
  • Prototyping Post-COVID Customer Experiences

Training Schedule1:  

Sessions:

Day

Start Time

End Time

1

8am

4pm

2

8am

4pm

Run Dates:

Intake

Start Date

End Date

1

27 Dec 21

30 Dec 21

Registration closes on 8 Dec 2021

Course Fee2:  

Full Course Fee b/4 GST

Enhanced Course Fee Support

Nett Course Fee Payable after GST

S$1,200.00   

S$1,080.00

S$128.40

  1. Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
  2. Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.

This is a pre-approved course under the external classroom training programme under the WSG Job Redesign Reskilling Programme  (JRRP) for the Hotel Industry. Absentee payroll will not be claimable if the employee is attending this course under the WSG JRRP as it is covered in salary support claims. For more information or clarification on the WSG Job Redesign Reskilling Programme for the Hotel Industry, please contact the Singapore Hotel Association at JRPnT@sha.org.sg