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Provide Go-the-Extra-Mile Service*

(English & Mandarin Available)

Who Should Attend The Course

New entrants or existing staff in the hospitality industry

Delivery/Duration


Delivery
Home-Based Learning

Duration
20 Hours

Content


  • Going Above and Beyond: An Introduction to
    Go-The-Extra-Mile Customer Service
  • Customer Service Excellence Starts with You Knowing What Customers Need
  • Essential Skills that Drive Customer Service Excellence
  • How to Handle Irate Customers

Training Schedule1:  

Sessions:
2 full days (9am – 7pm)

Intake

Start Date

End Date

Offered In

1

18 Nov 20

19 Nov 20

English

2

25 Nov 20

26 Nov 20

Mandarin

3

14 Dec 20

15 Dec 20

English

 

Course Fee2:  

Full Course Fee b/4 GST

Enhanced Course Fee Support

Nett Course Fee Payable after GST

S$432.00

S$388.80

S$46.22

 

*WSQ Qualification

  1. Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
  2. Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.