Provide Go-the-Extra-Mile Service*
Who Should Attend The Course
New entrants or existing staff in the hospitality industry
Delivery/Duration
Delivery
Home-Based Learning
Duration
20 Hours
Content
- Going Above and Beyond: An Introduction to
Go-The-Extra-Mile Customer Service - Customer Service Excellence Starts with You Knowing What Customers Need
- Essential Skills that Drive Customer Service Excellence
- How to Handle Irate Customers
Training Schedule1:
Sessions:
2 full days (9am – 7pm)
|
Intake |
Start Date |
End Date |
Offered In |
|
1 |
18 Nov 20 |
19 Nov 20 |
English |
|
2 |
25 Nov 20 |
26 Nov 20 |
Mandarin |
|
3 |
14 Dec 20 |
15 Dec 20 |
English |
Course Fee2:
|
Full Course Fee b/4 GST |
Enhanced Course Fee Support |
Nett Course Fee Payable after GST |
|
S$432.00 |
S$388.80 |
S$46.22 |
*WSQ Qualification
- Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
- Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.