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Handle Guests/Customers’ Concerns and Feedback*

(English & Mandarin Available)

Who Should Attend The Course

New entrants or existing staff in the hospitality industry

Delivery/Duration


Delivery
Home-Based Learning

Duration
20 Hours

Content


  • Managing Difficult Customers: Turning Challenges into Opportunities
  • Beyond Understanding: Empathize with the Customer
  • Strategies for Success: From Difficult to Loyal Customers

Training Schedule1:  

Sessions:

Day

Start Time

End Time

1

9am

7pm

2

9am

7pm

Intake

Start Date

End Date

Offered In

1

22 Mar 21

23 Mar 21

English

2

26 Apr 21

27 Apr 21

English

3

24 May 21

25 May 21

English

4

28 Jun 21

29 Jun 21

English

Contact us for more Mandarin run dates!

Course Fee2:  

Full Course Fee b/4 GST

Enhanced Course Fee Support

Nett Course Fee Payable after GST

S$360.00

S$324.00

S$38.52

*WSQ Qualification

  1. Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
  2. Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.