Handle Guests/Customers’ Concerns and Feedback*
Who Should Attend The Course
New entrants or existing staff in the hospitality industry
Delivery/Duration
Delivery
Home-Based Learning
Duration
20 Hours
Content
- Managing Difficult Customers: Turning Challenges into Opportunities
- Beyond Understanding: Empathize with the Customer
- Strategies for Success: From Difficult to Loyal Customers
Training Schedule1:
Sessions:
2 full days (9am – 7pm)
|
Intake |
Start Date |
End Date |
Offered In |
|
1 |
5 Nov 20 |
6 Nov 20 |
English |
|
2 |
11 Nov 20 |
12 Nov 20 |
Mandarin |
|
3 |
21 Dec 20 |
22 Dec 20 |
English |
Course Fee2:
|
Full Course Fee b/4 GST |
Enhanced Course Fee Support |
Nett Course Fee Payable after GST |
|
S$360.00 |
S$324.00 |
S$38.52 |
*WSQ Qualification
- Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
- Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.