Handle Guests/Customers’ Concerns and Feedback*
Who Should Attend The Course
New entrants or existing staff in the hospitality industry
Delivery/Duration
Delivery
Home-Based Learning
Duration
20 Hours
Content
- Managing Difficult Customers: Turning Challenges into Opportunities
- Beyond Understanding: Empathize with the Customer
- Strategies for Success: From Difficult to Loyal Customers
Training Schedule1:
Sessions:
|
Day |
Start Time |
End Time |
|
1 |
9am |
7pm |
|
2 |
9am |
7pm |
Run Dates:
Contact us for more run dates!
Course Fee2:
|
Full Course Fee b/4 GST |
Enhanced Course Fee Support |
Nett Course Fee Payable after GST |
|
S$360.00 |
S$324.00 |
S$38.52 |
*WSQ Qualification
- Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
- Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.