Image

Handle Guests/Customers’ Concerns and Feedback*

(English & Mandarin Available)

Who Should Attend The Course

New entrants or existing staff in the hospitality industry

Delivery/Duration


Delivery
Home-Based Learning

Duration
20 Hours

Content


  • Managing Difficult Customers: Turning Challenges into Opportunities
  • Beyond Understanding: Empathize with the Customer
  • Strategies for Success: From Difficult to Loyal Customers

Training Schedule1:  

Sessions:
2 full days (9am – 7pm)

Intake

Start Date

End Date

Offered In

1

5 Nov 20

6 Nov 20

English

2

11 Nov 20

12 Nov 20

Mandarin

3

21 Dec 20

22 Dec 20

English



Course Fee2:  

Full Course Fee b/4 GST

Enhanced Course Fee Support

Nett Course Fee Payable after GST

S$360.00

S$324.00

S$38.52

*WSQ Qualification

  1. Class commencement is subjected to minimum class size. Sat, Sun and public holidays are excluded, where applicable.
  2. Enhanced course fee support by SSG at 90% is applicable to Singaporeans and Singapore Permanent Residents.